Returning an item
DOUBLE BACK GUARANTEE
At Winchester Wick we want you to be 110% satisfied with your purchase. We stand behind all our products with our Double Back Guarantee. If for any reason you're not satisfied, simply return your items back to us and we will refund your purchase price plus include an e-gift card of the same purchase value, as a thank you gesture for trying Winchester Wick.
RETURNS BY MAIL IN THE UNITED STATES
- Complete the return form attached to your invoice.
- Enclose the return form inside the box and keep the original invoice for your records.
- Pack items safely for shipping and affix a shipping label to the address below:
3971 Hoover Rd.
Grove City, OH 43123
- All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Please keep all tracking information until your return has been processed.
- All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you.
- Please allow up to 30 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.